Plugin Policy

Why do we have a policy?

Changes in technology happen all the time, and this includes how we manage your website. We have changed the way we do things to ensure your website hosting remains secure and robust.

Most sites at ClientFirst are built using WordPress. WordPress is an open source project whereby lots of people contribute code to help improve it. This means that they frequently release updates to improve things like speed, security, fix bugs, glitches and include extra features.

Now, this is great for most people but unfortunately, sometimes the updates may break the site or render a plugin useless. This is why we have set up a ‘Supported Plugin List’ which we monitor for updates. You can see this list below.

Things that may affect your site:

  • Upgrading our framework with cleaner code, better features.
  • Browser & Device Updates
  • WordPress updates
  • Plugin Updates

Plugins we support

Below is a list of plugins that we support for sites that are hosted on the ClientsFirst servers:

  • Advanced Custom Fields Pro
  • Breadcrumb NavXT
  • Contact Form 7
  • Contact Form DB
  • Duplicate Post
  • Dynamic Widgets
  • Gravity Forms
  • Ninja Forms
  • Post Types Order
  • Really Simple CAPTCHA
  • Relevanssi
  • TinyMCE Advanced
  • WP Smush
  • YoastSEO

Sites Built by ClientsFirst:

Once the site is complete and made live we create a list of plugins that have been installed on the site at the time of go live. Unless, in exceptional circumstances, an individual agreement has been granted we will not maintain plugins that haven’t been installed by ClientsFirst. Any additional plugin(s) installed by you or a third party could affect the performance of the site – in such cases, it will be chargeable if a fix is needed.

Migrated Sites:

Any client that has come onto hosting with ClientsFirst has two options. If you select our support package, we will clean and update the site for no additional charge. If on the standard package, the work undertaken will be chargeable at £80 per hour. The amount of time spent will depend on the size and functionality of the site.

Non ClientsFirst Hosting

We will not monitor plugin, theme or core updates for websites that are not hosted by ClientsFirst.