Meet the Team

Jon Pittham

Managing Director

Jon founded ClientsFirst in 2010, having previously worked in both plc and SMEs. Having started in what he describes as a ‘broom cupboard’, Jon has grown ClientsFirst from the ground up and continues to take an active role in both our own marketing and that of our clients, as well as setting the strategic direction of the business.

Jon’s most difficult ‘management’ task away from the office is keeping three young offspring busy but, when he’s not doing this or anything related to ClientsFirst, he heads out into the great outdoors, with tennis, golf and running the occasional half-marathon amongst his hobbies.

Gemma Hayes


Gemma has held roles in journalism and managed the PR function of a regional agency, before she joined Jon to establish ClientsFirst. Gemma takes overall responsibility for executing the ClientsFirst business plan and focuses much of her time on team management and co-ordination.

When not in work, Gemma loves nothing more than spending time with her family and enjoys regular weekends away from home walking in the North Wales hills.

Sam Turner

Head of Digital

Sam has responsibility for ClientsFirst’s inbound and content marketing, as well as helping clients to execute their own marketing campaigns and produce engaging copy. He has a background in blogging, copywriting and social media and is always on the lookout for a story or an emerging social technology.

A keen traveller, when not in front of a computer keyboard, Sam can be found planning his next trip away or, closer to home, back in front of a keyboard writing something covering film and TV.

Gemma Bowman

Operations Project Manager

Gemma is a highly motivated individual, with over 10 years’ experience in the financial and customer service industry. She is responsible for the coordination of our internal creative resource and external freelance resource. Gemma is a hugely well qualified project manager and, through her expertise and experience, the ClientsFirst team are able to work smarter and harder on every type of project we do for our clients. Gemma is in charge of carrying out effective business analysis in order to streamline processes, procedures and improve business efficiency.

Outside work, Gemma enjoys keeping active, taking part in a number of charity events including running the London Marathon and climbing Ben Nevis.

Ellen Adams

Account Manager

Ellen spends her day looking after ClientsFirst’s key retained accounts. On a daily basis, she coordinates the team to ensure her clients’ activities are completed in support of their overall marketing strategy.

Ellen has previous experience in the Financial Services industry and attained a first class degree in Marketing, Design and Communications at Nottingham Business School.

Out of the office, Ellen enjoys riding in the countryside on her horse, Lily, and has recently dusted off her competition gear to pursue her passion for dressage. She’s also yet to turn down an invitation for a cosy film night in or a gossip over a few cocktails in town with the girls!

Lizzie Galley

Account Manager

Lizzie has a Masters Degree in Digital Marketing and takes responsibility for looking after a select number of clients who work with the business on an ongoing retained basis.

Her role sees her co-ordinating the wider team to ensure her clients’ activities are completed in support of their overall marketing strategy.

Away from work, Lizzie enjoys going out for dinner and drinks with friends. She is also a great lover of travelling, with her eyes set on NYC for 2017.

Lindsey Russell


Lindsey has a wealth of experience in marketing and copy production, including several years in project management at The British Council. She has also worked in marketing and copywriting roles at a full service communications agency and spent several years helping her husband to set up and run his own business.

Lindsey’s background also includes putting her copywriting skills to good effect as a book reviewer for the national magazine of a major retailer and successfully obtaining a degree in Modern Languages at Durham University. She also holds a distinction in a Postgraduate Certificate in Marketing Management and loves nothing more than coming up with a strapline that captures the essence of a product or company!

Away from the office, Lindsey is a keen runner – in fact, she says her most creative ideas pop into her head when she’s out pounding the track or country lanes!

Chris Brown

Head of Development

Chris joined ClientsFirst as Head of Development from another local full service marketing company in mid-2014. With over 14 years of web development experience already behind him, Chris was ideally suited to leading the development side of the business. He is responsible for overseeing the development process and ensuring that websites meet client expectations and perform to their maximum. Chris has a degree in Computing Science and experience working with global FTSE 100 and Blue Chip clients, with particular expertise in HTML5 and CSS3.

Chris became a father for the first time in November 2015 and so is currently enjoying his new adventure with little Theo. When he gets the chance, Chris enjoys getting out and about in Macclesfield forest with his family, watching his favourite football team or playing a game of darts with friends.

Jenny Mawson

Product Marketing Manager

Clients of ours will find themselves speaking to Jenny on a regular basis, as she manages the products sold through our sister company, Adviser-Store. Jenny is an English Language graduate and an expert on our email software, MailFirst.

As everyone who has talked to her will know, Jenny is a true ‘people person’, always going above and beyond when helping our clients. When she’s not doing that, she’ll always leave time to shop till she drops and likes the occasional holiday on a nice beach somewhere!

Paula Fletcher

Office and Finance Manager

Paula joined us as Office Manager in August 2015, with a wide remit that includes accounts, facilities and more. She has a background in marketing, having previously worked in events marketing, branding and product launches, so she brings a lot of expertise and input to the team, away from her core responsibilities.

Out of the office, Paula has two young boys who keep her very active – they have a better social life than she does! When she does manage to grab some precious time to herself, though, Paula enjoys drinks out with friends, a rigorous Pilates class or a good book.

Matthew Wood

Creative Marketing Strategist

Matt joined ClientsFirst in July 2016, having previously specialised in social media for a range of client-side brands; from radio, to fashion, property investment to music.

At ClientsFirst, Matt gets involved with all of our digital marketing, leading the way on our clients’ social media efforts, PPC and contributing to the team on areas such as SEO, Website UX, creative development and email marketing.

When he’s not our social expert, Matt focuses on his music. A keen singer, guitar, piano, bass and drum player, Matt plays live when he can and otherwise spends time in his home studio. When he needs a break from that, it’s Sci-Fi at the cinema, or a few beers at pubs around the Cheshire countryside.

Sorrel Ronan

Marketing Executive

Sorrel comes from a customer services and sales background, having also volunteered in a variety of social care sectors. Sorrel gets involved with all areas of our digital marketing offering, including setting up and designing client email and lead nurturing campaigns, SEO, social media, PPC and creating KPI reports for our clients. She is Adwords Certified and has a particular interest in digital content and the emotive side of marketing and plays an active part in client projects which focus on either of those areas.

Out of work, Sorrel can be found in the park, spending time with her young son. She enjoys regular games nights with her family, socialising with her friends, and the odd film or TV series marathon – and not forgetting her daily dance to the ten minute takeover!

Adam Taylor

Head of Design

Adam heads our design team and has a unique perspective on our creative work, having spent six years as Design Manager and Head of Design for various client-side businesses.

Adam most recently filled the lead design role for one of the largest accountancy groups in the country, before deciding to rejoin the agency world, where he also has five years of experience. Adam’s unique perspective – and love of all things design and creative – ensures that all of our creative work for clients is delivered entirely with their goals and aims in mind.

When he’s not working with the team on our latest creation he’s usually spending time with his wife Emma and young son Jack, walking their dogs come rain or shine. Further afield, Adam is a keen traveller or, closer to home, unwinds with a spot of mountain biking and some fine cask ales!

Steve Mattison

Creative Artworker

Steve has over twenty-six years experience as a graphic designer, including a long-term position with another full service marketing firm and time freelancing for various North West agencies. Originally training as a photographic editor, Steve’s work can often be inspired by his design interests; expert street art, anything that really makes you stop and think ‘that’s different’ and Manga and Japanese illustration styles.

Away from the office, Steve has a huge passion for music, playing both electric and acoustic guitars. If he’s not at a local gig or a festival further afield, he can often be found at his caravan in North Wales, where he spent a lot of his younger years, or sampling a good real ale in a proper pub.

Fern Maguire

Marketing Account Executive

Fern is ClientsFirst’s Marketing Account Executive, with responsibility for looking after our many of our email marketing clients. With a degree in Business and Marketing from The University of Lincoln, Fern’s experience helps our clients to send perfect campaigns, every time.

Away from work, Fern aspires to travel the globe in the near future. For now, when not in the office, you’ll often find her heading back to Lincoln to reunite with friends, or spending time with her family.

Jon Dean

Web Developer

Jon joined the ClientsFirst development team in February 2018. After 9 years working as a freelance web developer, he brings with him a huge amount of specialisation in HTML, CSS, PHP and Javascript.

Having been raised in South Manchester, Jon is a proud Mancunian and currently lives in Marple with his wife Ann, son Jacob and daughter Lily.

When he isn't building websites, Jon likes to spend his free time walking and jogging in the cheshire countryside. He has completed the Greater Manchester Marathon twice and has completed the 3 peaks challenge raising money for Cancer Research UK and for Voluntary Service Overseas.

He is also a massive Manchester United fan!

Joe French

Junior Copywriter

Joe is our Junior Copywriter here at ClientsFirst, and a recent graduate in Social Anthropology at The University of Manchester.

Writing is his passion and he has written for numerous media outlets both online and offline including The Tab. He is also a keen event manager and organises a variety of music and charity events in the Manchester area.

You could say Joe is a cultured guy and when he isn't writing highly engaging copy, he is out experiencing vibrant cultures around the world. When not en-route to the airport, he is a passionate runner and gymmer. At weekends you can catch Joe socialising with friends, and taking trips to the Peak District.

Rachel Burgess

Business Development Manager

Rachel is the Business Development Manager here at ClientsFirst. She comes from an extensive 12 year career within marketing and sales, and knows both industries through and through.

In the past she has had experience woking in media sales, entertainment & healthcare software industries.

In her spare time you can find Rachel chasing after her 2 young children and trying to keep up with the rest of the family.