Meet the Team

Jon Pittham

Managing Director

Jon founded ClientsFirst in 2010, having previously worked in both plc and SMEs. Having started in what he describes as a ‘broom cupboard’, Jon has grown ClientsFirst from the ground up and continues to take an active role in both our own marketing and that of our clients, as well as setting the strategic direction of the business.

Jon’s most difficult ‘management’ task away from the office is keeping three young offspring busy but, when he’s not doing this or anything related to ClientsFirst, he heads out into the great outdoors, with tennis, golf and running the occasional half-marathon amongst his hobbies.

Gemma Hayes


Gemma has held roles in journalism and managed the PR function of a regional agency, before she joined Jon to establish ClientsFirst. Gemma takes overall responsibility for executing the ClientsFirst business plan and focuses much of her time on team management and co-ordination.

When not in work, Gemma loves nothing more than spending time with her family and enjoys regular weekends away from home walking in the North Wales hills.

Adam Taylor

Head of Design

Adam heads our design team and has a unique perspective on our creative work, having spent six years as Design Manager and Head of Design for various client-side businesses.

Adam most recently filled the lead design role for one of the largest accountancy groups in the country, before deciding to rejoin the agency world, where he also has five years of experience. Adam’s unique perspective – and love of all things design and creative – ensures that all of our creative work for clients is delivered entirely with their goals and aims in mind.

When he’s not working with the team on our latest creation he’s usually spending time with his wife Emma and young son Jack, walking their dogs come rain or shine. Further afield, Adam is a keen traveller or, closer to home, unwinds with a spot of mountain biking and some fine cask ales!

Ellen Adams

Client Success Manager

Ellen spends her day looking after ClientsFirst’s key retained accounts. On a daily basis, she coordinates the team to ensure her clients’ activities are completed in support of their overall marketing strategy.

Ellen has previous experience in the Financial Services industry and attained a first class degree in Marketing, Design and Communications at Nottingham Business School.

Out of the office, Ellen enjoys riding in the countryside on her horse, Lily, and has recently dusted off her competition gear to pursue her passion for dressage. She’s also yet to turn down an invitation for a cosy film night in or a gossip over a few cocktails in town with the girls!

Anna Hartley

Client Success Manager

Anna joined ClientsFirst in 2019 taking on the role of Client Success Manager. Her day to day involves moving heaven and earth to ensure campaigns are delivered to each client’s satisfaction on time and on budget. She comes with over 15 years digital marketing experience in media, publishing and events, having worked for well known media brands including Penguin Books, Bertelsmann and Time Warner (IPC Media) in London.

Anna loves nothing more than focussing in and understanding each client’s vision and then applying her expertise to deliver great results. She relishes the opportunity to work with cutting edge marketing technologies and theories, sharing this knowledge with clients.

Having recently returned to the North, Anna balances her spare time raising her two children, pottering in the garden, finding a hill to ramble up and eating sushi!

SJ Hood

Client Success Manager

Sarah-Jane (SJ) is one of our Client Success Managers here at ClientsFirst, with a focus on our internal marketing and our Growth Marketing clients. Having studied illustration at the University of the Arts in Philadelphia she is naturally a keen writer and illustrator and has followed those passions to her current role. SJ loves digging in and finding the best solution for her clients.

In her spare time, SJ reads an astounding amount of sci-fi and fantasy and also enjoys writing and illustrating her own comics. She also enjoys going on road-trips and adventures with her husband.

Jenny Mawson

Client Success Manager

Clients of ours will find themselves speaking to Jenny on a regular basis, as she manages the products sold through our sister company, Adviser-Store. Jenny is an English Language graduate and an expert on our email software, MailFirst.

As everyone who has talked to her will know, Jenny is a true ‘people person’, always going above and beyond when helping our clients. When she’s not doing that, she’ll always leave time to shop till she drops and likes the occasional holiday on a nice beach somewhere!

Paula Fletcher

Office and Finance Manager

Paula joined us as Office Manager in August 2015, with a wide remit that includes accounts, facilities and more. She has a background in marketing, having previously worked in events marketing, branding and product launches, so she brings a lot of expertise and input to the team, away from her core responsibilities.

Out of the office, Paula has two young boys who keep her very active – they have a better social life than she does! When she does manage to grab some precious time to herself, though, Paula enjoys drinks out with friends, a rigorous Pilates class or a good book.

Matthew Wood

Creative Marketing Strategist

Matt joined ClientsFirst in July 2016, having previously specialised in social media for a range of client-side brands; from radio, to fashion, property investment to music.

At ClientsFirst, Matt gets involved with all of our digital marketing, leading the way on our clients’ social media efforts, PPC and contributing to the team on areas such as SEO, Website UX, creative development and email marketing.

When he’s not our social expert, Matt focuses on his music. A keen singer, guitar, piano, bass and drum player, Matt plays live when he can and otherwise spends time in his home studio. When he needs a break from that, it’s Sci-Fi at the cinema, or a few beers at pubs around the Cheshire countryside.

Chris Brown

Head of Development

Chris joined ClientsFirst as Head of Development from another local full service marketing company in mid-2014. With over 14 years of web development experience already behind him, Chris was ideally suited to leading the development side of the business. He is responsible for overseeing the development process and ensuring that websites meet client expectations and perform to their maximum. Chris has a degree in Computing Science and experience working with global FTSE 100 and Blue Chip clients, with particular expertise in HTML5 and CSS3.

Chris became a father for the first time in November 2015 and so is currently enjoying his new adventure with little Theo. When he gets the chance, Chris enjoys getting out and about in Macclesfield forest with his family, watching his favourite football team or playing a game of darts with friends.

Jon Dean

Web Developer

Jon joined the ClientsFirst development team in February 2018. After 9 years working as a freelance web developer, he brings with him a huge amount of specialisation in HTML, CSS, PHP and Javascript.

Having been raised in South Manchester, Jon is a proud Mancunian and currently lives in Marple with his wife Ann, son Jacob and daughter Lily.

When he isn't building websites, Jon likes to spend his free time walking and jogging in the cheshire countryside. He has completed the Greater Manchester Marathon twice and has completed the 3 peaks challenge raising money for Cancer Research UK and for Voluntary Service Overseas.

He is also a massive Manchester United fan!

Steve Mattison

Creative Artworker

Steve has over twenty-six years' experience as a graphic designer, including a long-term position with another full service marketing firm and time freelancing for various North West agencies. Steve originally trained as a photographic editor and his work is often inspired by his design interests; expert street art, anything that really makes you stop and think ‘that’s different’, and Manga and Japanese illustration styles.

Away from the office, Steve has a huge passion for music, playing both electric and acoustic guitars. If he’s not at a local gig or a festival further afield, he can often be found at his caravan in North Wales where he spent a lot of his younger years, or sampling a good real ale in a proper pub.

Fern Maguire

Marketing Account Executive

Fern is ClientsFirst’s Marketing Account Executive, with responsibility for looking after our many of our email marketing clients. With a degree in Business and Marketing from The University of Lincoln, Fern’s experience helps our clients to send perfect campaigns, every time.

Away from work, Fern aspires to travel the globe in the near future. For now, when not in the office, you’ll often find her heading back to Lincoln to reunite with friends, or spending time with her family.

Chris Clark


Chris joined ClientsFirst with a background in SEO and content marketing. Armed with a post-grad degree in journalism, he’s written for local, regional and national newspapers and magazines, and for online publications with topics as diverse as health, motoring, personal finance, student living, fashion and others too weird and wonderful to mention in a short bio!

Chris’ specialism is tackling challenging word or character limits, whether that’s for a title, strapline, caption or a feature editorial. When taking a break from the written word, Chris loves coming up with creative ideas for campaign and seeing them through to completion.

Outside of work, Chris is a keen runner, walker and hiker. If it’s outside, he wants to walk to it. He can also be spotted with a camera continuing to learn how to take the best photograph of a sunset. When the weather is grim, he’s looking for his next travel destination.

Sam Jones


Sam’s specialism is adding flair and depth to any piece of copy he’s tasked with. When he isn’t writing he’s helping clients realise their brand voice and helping to push it in new and exciting directions.

Outside of work, he’s writing crime and science-fiction. On those rare occasions when he manages to drag himself away from the written word you’ll find him at a gig or playing board games with his friends.

He also tries to love Man United.